FAQs

These are some of our most frequently asked questions, however if you have any questions that are not answered here, please reach out directly.

Are your products safe for use around pets and babies?

Yes! Our company was founded in an effort to create home cleaning products and skincare that is non-toxic and safe for everyone, including pets and babies. We believe in the power of simplicity, and incorporate only natural ingredients and pure essential oils in our blends.

Are True Naturals products vegan?

Yes, all True Naturals Healthy Home and Healthy Body products are formulated without the use of animal byproducts.

Are your products really made by hand?

Absolutely! Each item is individually hand-mixed in San Jose, California. This artisanal approach allows us to ensure consistency and quality in all of our blends.

How long will it take before my order ships?

Because our products are hand blended after each order is placed, please allow up to five business days before your order ships. You will receive an email with tracking info as soon as it ships, and depending on where you live in the US, you can expect to receive your package within 7-10 days.

Do you ship outside of the United States?

Unfortunately we do not offer international shipping at this time.

How should I store my products?

We rigorously test our products and packaging to ensure they last through normal, everyday use. Skincare products can be stored at room temperature (50-80F) in cupboards or on countertops, but it’s best to avoid direct sunlight when possible.

Home cleaning products may be stored at room temperature (50-80F) in a cupboard, garage, or wherever you prefer to keep your cleaning supplies.

What is the shelf life of the products?

When properly stored, Healthy Home cleaning products and Healthy Body skincare products will last one year. All of our skincare and cleaning blends ship with a ‘best by’ date for your convenience.

Do you offer auto-refills?

We are pleased to offer automatic refills (plus a discount!) through our Subscribe and Save program for our best-selling Healthy Home cleaning products. Refills ship every 4 or 6 months, and you can easily snooze or cancel at any time in your customer account. Check the options out here, and learn more about our auto-refill process here.

Are your products safe for sensitive skin?

Yes! We use pure essential oils and natural ingredients, ensuring that our Healthy Body skincare collection is safe and effective for all skin types, including the most sensitive. If you have allergies we recommend you double-check our ingredient lists (there are no hidden ingredients!) and test a small patch on the inside of your wrist before your first use, just in case.

Additionally, our Healthy Home cleaning products are gentle on skin while being tough on dirt and grime.

Are your skincare products made for men or women?

Both! Our Healthy Body skincare line is formulated for all body and skin types, regardless of gender. Simply find the scent that appeals to you and enjoy!

What if I have a problem with a pump or sprayer?

Our pumps and sprayers are rigorously tested to stand up to everyday use. However, in the unlikely event you experience a problem we will happily send you a replacement.